Refund Policy
A LEGAL DISCLAIMER
We know that sometimes things don’t go as planned, and you might need to return or exchange an item. We want you to love every item you purchase from us! If you bought from thetailoredclub.com, and it’s still in its original condition, you’ve got 30 days to send it back!
Returns and exchanges can be processed via email.
Which Items Can I Return or Exchange?
If an item is to be returned or exchanged you need to have all the original packaging, labels (still on the products). All items must be clean, unworn, unwashed & unused. Items purchased may be returned or exchanged with thirty (30) days from the day of purchase.
The Tailored Club is committed to upholding consumer rights and ensuring a fair and transparent shopping experience. If you wish to receive a full refund, the item(s) must be returned in their original packaging, unused, unwashed, and unworn. Each return is carefully inspected, and if the item(s) are found to be undamaged or the reason for return does not meet our return policy criteria, The Tailored Club reserves the right to decline the return and send the package back to you. Our goal is to maintain the highest quality standards while ensuring a smooth and fair process for all our customers. The Tailored Club reserves the right to edit or update items which qualify for returns or exchanges without prior notice.
GENERAL TERMS
Customers may return or exchange items purchased within thirty (30) days of purchase. A valid proof of purchase is required for all refunds and exchanges. This may include a digital receipt, payment confirmation email.
If you receive an incorrect or damaged product, The Tailored Club will replace it with a new one, provided the item is returned in its original packaging with all tags and extras included.
The following will not be considered defects and do not qualify for returns under this section:
Normal wear and tear.
Damage caused by negligence, misuse, or improper care.
Alterations or modifications made to the product.
Products that match their online descriptions but do not meet personal preference.
Worn, faded, or damaged size and care labels.
Please note that for any return we will only refund the purchase value. This means we will only refund what you paid even if the item was on sale.
CONDITIONS FOR RETURNS AND EXCHANGES
Returns and exchanges will only be accepted if the following conditions are met:
The item is unworn, unwashed, and unused, with all original packaging, tags, and seals attached.
The item is in a resalable condition.
Where possible, refunds will be processed using the original payment method.
Customers may be required to provide personal details to process returns or exchanges securely.
Online purchases can be returned with proof of purchase; however, shipping costs are non-refundable unless the item is deemed faulty by The Tailored Club.
The Tailored Club reserves the right to decline a return if the item does not comply with the above conditions.
MANUFACTURER DEFECTS
If a factory fault is identified within 6 months of receiving the item, The Tailored Club will replace it after an inspection. If the issue is not deemed a factory fault, The Tailored Club reserves the right to decline the exchange. After 6 months, no replacements will be made as we cannot verify how the item was used or maintained.