Terms & Conditions

Shipping Rates

We ship locally, in South Africa, and internationally.

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Local delivery time: 

1-5 business days  (after shipping, depending on delivery location).

Shipping for orders at R1700 and less are charged at a flat rate of R95.

Orders over R1700 enjoy free shipping (Excl discounts applied).

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Expected delivery time frames:

Johannesburg and Pretoria: ±1-2 business days

Main Centres: ±2-3 business days

Outlying Areas: ±3-5 business days

Main Centres: Johannesburg, Pretoria, Cape Town, Durban etc.

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For customers who have selected express shipping, please note that these orders need to be placed before 11:00am on weekdays to ensure delivery within the 1-2 working days timeframe. Express shipping is only available for main centres in South Africa. You will receive your order within 1-2 working days after your items have been shipped. 

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International delivery time : ±7-10 business days. 

International shipments are handled by DHL. They have an automatic system that quotes you on shipping according to your location. Simply enter your delivery address and you will see what the shipping will cost you.

Delays may occur as a result of customs clearance or availability on air freight planes. 

You will receive an email as soon as your order has been shipped. The email will include a tracking number and a link to where you can track your order.

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NOTE: The customer is responsible for any and all taxes and duties that the package attracts when entering the destination country. The Tailored Club cannot be liable for any additional costs that the package might incur.

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Intellectual property

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the website are owned by the Company alternatively the Company is the lawful user thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the website and/or any website information as well as the database is the sole property of The Tailored Club.

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The Company grants you permission to view, electronically copy and print portions of the website for the sole purpose of placing an order with the Company for any of the products.

Any use of materials on the website other than for the purpose noted above including, without limitation, the unauthorised submission, removal, modification, dissemination, copying or distribution of copyrighted or other proprietary content, without the prior written consent of the Company and/or the lawful trademark and/or copyright owner (if applicable), is prohibited and constitutes an unlawful infringement of the intellectual property rights of the Company and/or such trademark and/or copyright owner.

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Trademarks

"The Tailored Club", as well as the The Tailored Club logo and all other marks, logos and trade names appearing on this website are trademarks of either the Company, its holding company or affiliates in the Republic of South Africa, or of third parties who have authorised the Company to display such trademarks on the website. Nothing contained on this website should be construed as granting, by implication or otherwise, any license or right to use any of the trademarks displayed on this website without the express prior written consent of the Company. Your use of any of the trademarks displayed on the website or in any of its contents is strictly prohibited. You may not copy, reproduce, publish, upload, post, transmit, distribute or modify any of the trademarks appearing on this website. You further undertake not to infringe any right of the Company or trademark owners in respect of such trademarks. The use of the trademarks on any other website or networked computer environment is prohibited.

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Disclaimers and exclusions of liability

You expressly agree that use of the website is entirely at your own risk. The website and its contents are provided on an ‘as is’ and ‘as available’ basis and has not been compiled to meet individual requirements. It is your responsibility to satisfy yourself, prior to entering into this agreement, that the service available from and through this website meets your requirements, and is compatible with the hardware and/or software used by you.

The Company makes no representations nor gives warranties of any kind, whether express or implied including, without limitation, with respect to the website, its contents, the accuracy thereof or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of products and/or delivery arrangements and times.

The Company disclaims all representations and warranties including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services.

The Company does not warrant that the functions provided by the website will be uninterrupted or error free, or that the website or the server that makes it available are free from viruses or other harmful components. Save as expressly set out herein, the Company shall under no circumstances whatsoever be liable to you, including without limitation, as a result of or in connection with the Company’s negligent acts or omissions or those of their employees, agents, representatives, sub-contractors or other persons for whom in law they may be liable (in whose favour this constitutes a contract or undertaking for their benefit), for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (and whether arising under contract, delict or otherwise), sustained by either you, the recipient of the products or services or any other person arising from or as a result of any sale concluded in terms of this agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use or possession of the products or services.

The Company, its directors, employees, sub-contractors, agents, representatives, affiliates and suppliers shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon the Site (including any information contained thereon) or the Internet. You hereby indemnify the Company from and against any loss or damage suffered or liability incurred including, without limitation, in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any family member, agent or representative acting on your behalf in connection with transactions concluded on the Site and/or in terms of this agreement and/or in relation to the receipt of products or services supplied by the Company pursuant to any such order.

Notwithstanding any other provisions contained herein, the Company’s liability whether in contract or delict arising from any breach of any obligation in terms of this agreement, negligence or otherwise shall not exceed at any time the value of the Product(s) in respect of which any such dispute or claim arises.

By accessing this website, you warrant and represent to the Company that you are legally entitled to purchase the products and that all the details you have provided are true and complete.

Information, ideas and opinions expressed on this Site should not be regarded as professional advice or the official opinion of the Company. You should consult professional advice before taking any course of action related to information, ideas or opinions expressed on this webite.

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General terms

The Company may, in its sole discretion, suspend or terminate the operation of the webite at any time without prior notice to you and without the need to give you reasons for such termination or suspension.

We may change the terms of this agreement from time to time without notice to you. Any amendments will take effect immediately on posting of the amendments on the website. You shall be deemed to have accepted any changed terms should you continue to use the website.

If any provision of this agreement is unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of the remaining terms.

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This agreement constitutes the whole agreement between the parties relating to the subject matter hereof. Any indulgence of extension of time granted by the Company to you shall not be construed as a waiver or variation of any of our rights or remedies.

At the option of the Company, any dispute arising out of the agreement may be brought in any Magistrates’ Court of competent jurisdiction notwithstanding that the amount in issue may exceed the jurisdiction of such court.

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The website is hosted and managed in the Republic of South Africa and this Agreement is accordingly governed by the laws of the Republic of South Africa.

Any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, may be submitted to confidential arbitration South Africa in terms of the expedited rules of the Arbitration Foundation of Southern Africa.

 

General Information

Company Info:

 website address is: www.thetailoredclub.com

 email address is: info@thetailoredclub.com

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The Tailored Club Online Terms

To purchase products from the The Tailored Club website you must first register your personal information. Registration and/or use of the The Tailored Club website constitutes acceptance of this agreement by you, and shall accordingly apply as between the Company and yourself. 

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Online registration

To register to buy products you will be required to provide us with your personal information including payment details and your South African delivery address and contact information to enable us to verify who you are and deliver any products that you have bought.

You may be required to choose a user name and a password, or elect to checkout as a guest customer. Please keep your password secret. The Company accepts no liability for any damages suffered or losses incurred as a result of the misuse or loss of your password. In this regard you represent and warrant that your user name and password shall:

be used for personal use only; and

not be disclosed to any third party.

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You will be required to login with your username and password each time you want to buy products on the The Tailored Club website. Should you want to review and/or change any of your particulars please go to ‘My Account’.

Guest customers will not have a registered account. You will be able to track and trace the progress of your orders delivery, using the link in the email that is sent to you. Your delivery address and contact details are required to facilitate the delivery of your order.

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Risk and Ownership

Risk in the products shall pass to you upon delivery of the products at the delivery address chosen by you. Until payment is received in full for any goods sold, ownership in the Products shall remain with the Company and such products shall be returned and/or surrendered to the Company following receipt of a default notice from the Company.

 

Agreement of sale

An agreement of sale in respect of a product between the Company and you, it only comes into effect if and when a Credit Card authorisation is received by the Company from the issuing bank or when the Company’s bank statement reflects your payment via EFT, and the order has been invoiced. The Company reserves the right to:

refuse to accept and/or execute an order without giving any reasons, and

cancel orders in whole or in part in its sole and absolute discretion. 

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